Fast Track teams ER with Outpatient

ER Fast Track was implemented July 1, 2012 to decrease waiting times in the ER by allowing patients who may have lower acuity to be seen sooner in an outpatient clinic.

The Fast Track opens between 5 p.m. and midnight and allows for the hospital outpatient clinic to see up to 20 percent more patients while alleviating some of the pressure and long wait times in the Emergency Room.

For an idea of what the ER department sees, here’s a snapshot since the beginning of 2013 through March.

  • January: 1,791 ER visits. Fast Track: 313 or 17.4%
  • February: 2,392 ER visits. Fast Track: 402 or 16.8%
  • March: 2,441 ER visits. Fast Track: 385 or 15.7%

Some reassuring news—scheduling is now fully staffed and schedulers are able to book appointments 90 days out. Although there are perpetual staffing challenges due to a continued need for more providers, YKHC Health Services is currently working on a communication initiative to remind patients to call and cancel their appointments if they are unable to keep them as the Did Not Keep Appointment (DNKA) rates have increased recently.

This will allow waiting patients to get an appointment more quickly if someone is unable to show up for theirs.

 

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