James Marks has accepted the position of Director of Revenue Management. In turn, Denise LaForce has agreed to oversee and serve as the Director of Patient Financial Services. The Business Resource Center will merge with RAVEN, YKHC’s electronic health record system.
James Marks comes with the Business Resource Center for more than five years. His past experience in analytics, system design, decision support, and process improvement for all Revenue Cycle areas makes him particularly suited to working through the problems we are currently experiencing with a clear and positive vision for YKHC’s financial health. James will oversee and provide direction to Revenue Cycle departments to include Patient Access, Utilization Review, HOPE, Health Information Management and Quality & Compliance.
As Director of Patient Financial Services reporting directly to Interim Chief Financial Officer (CFO) Tommy Tompkins, Denise LaForce will oversee billing and collections. She has years of experience working in rural healthcare in patient financial services.
Interim CFO Tommy Tompkins has restructured these key components of Revenue Management Administration to improve YKHC’s financial performance. Tompkins worked previously for YKHC for almost six years as Controller and then as CFO.