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Calricaraq.

Healthy Living.

Our Services

In order to meet the unique needs of the individuals, families, and communities in our wide-reaching, rural service area, we have designed a multi-tiered healthcare system to provide care as close to where our customers call “home” as possible.

At the heart of our health system are 41 village clinics, staffed by Community Health Practitioners, providing acute, chronic, emergent, and preventative services. When a higher level of care is needed, patient referrals are often made to one of our five Sub-Regional Clinics, located in Aniak, Emmonak, Hooper Bay, St. Mary’s, and Toksook Bay. Based in larger sub-regional “hub” communities, our Sub-Regional Clinics have year-round mid-level providers on staff, limited diagnostic imaging, pharmacy, and dental services. 

The Yukon-Kuskokwim Delta Regional Hospital in Bethel is our largest healthcare facility. A Joint Commission accredited hospital, we offer outpatient family medicine, pediatric care, obstetrics and women’s health, pharmacy, lab, and diagnostic imaging (or x-ray) services. The hospital houses the region’s only emergency room and also offers inpatient care, serves as a Level 4 Trauma center, and has limited surgical services on site.

In addition to our clinical facilities, we offer additional health services, including: dental, optometry, specialty services, behavioral health counseling, alcohol and substance abuse treatment services, specialized programs for managing chronic conditions like diabetes, tobacco prevention and cessation, and outreach programs to promote healthy living.

As a Tribal Organization, guided and governed by our region’s tribes, we are doubly committed to the health, safety and well-being of our people.

Primary Care
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Dental
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Optometry
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Pharmacy
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Behavioral Health
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Community Health & Wellness
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Long Term Care
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Women's & Pre-Maternal Health
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Childhood Vaccines
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Office of Environmental Health & Engineering
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Travel Management
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LifeMed Alaska
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Contact YKHC

YUKON-KUSKOKWIM HEALTH CORPORATION 

Box 528, Bethel, Alaska 99559

Phone: 907-543-6000
YKHC Medicaid Travel: 907-543-6625
Media Inquiries: publicrelations@ykhc.org

ACCESS YOUR MEDICAL INFORMATION 

myYKHealth is an online portal that allows our customers to view medical information and connect with their care team.

To enroll in MyYKHealth or if you have questions about MyYKHealth, call MyYKHealth Enrollment Specialist at 907-543-6947 or Registration at 907-543-6315 or email MyYKHealthEnroll@ykhc.org.

myYKHealth Log-In
myYKHealth Self-Enrollment

RESOURCE LIBRARY

Visit the Resource Library to view issues of the Messenger, YKHC publications, provider resources, referral forms, financial statements, retail store and release forms.

Visit the Resource Library

Schedule an Appointment

BETHEL OUTPATIENT CLINICS

Bethel or a cell phone:
907-543-6442

Landline or phone outside Bethel:
1-800-478-3321 ext 6442

DENTAL CLINIC
907-543-6229

OPTOMETRY CLINIC
907-543-6336

SUB-REGIONAL CLINICS
Aniak     675-4556
Emmonak     949-3500 
Hooper Bay     758-3500
St. Mary’s      438-3500 
Toksook Bay    427-3500 

In order to ensure we offer timely appointments to all of our patients, we ask customers to register 30 minutes before your scheduled appointment time. If you are unable to keep or make your appointment, please call YKHC Scheduling to cancel or reschedule.

COST OF SERVICES

Visit Cost of Services

Copyright 2018, Yukon-Kuskokwim Health Corporation

Primary Care

We work to provide the best care for our patients and to maximize continuity of care by improving availability of services and healthcare providers.

 

VILLAGE CLINICS

What many consider the heart of our healthcare system, our Village Clinics are staffed by Office Assistants and Community Health Aides – who are certified by the State of Alaska to offer primary care services. Appointments are typically made same-day and can be scheduled by calling the Village Clinic during business hours.

SUB-REGIONAL CLINICS

Larger in size and service capacity than our Village Clinics, our Sub-Regional Clinics offer preventative and urgent care, diagnostic review, physical exams, limited prenatal care, laboratory tests, x-rays, and limited medications on site. To schedule an appointment, customers can call the clinic during business hours.

KUSKO, YUKON AND DELTA PRIMARY CARE CLINICS

These primary care clinics are located at the Yukon-Kuskokwim Delta Regional Hospital in Bethel. We treat patients of all ages, from infants to elders:

Routine physical exams
Pre-employment physicals
Women’s routine health care
Well Child exams
EPSDT and immunizations
Prenatal care
Family planning
Cholesterol screening

Chronic medical conditions
Preventative services
Hypertension management
Lesion removal
Specialty Clinic referrals
Joint injections
Medication refills
Lab and Blood testing

PEDIATRIC CLINIC

Our Pediatric Clinic is located within the Yukon-Kuskokwim Delta Regional Hospital in Bethel and is designed to provide primary care and specialty consultative care for children under the age of 18. At the request of parents, an appointment with a pediatrician can be scheduled.

SPECIALTY CLINIC

The Specialty Clinic provides health services by referral only. Some examples of specialty care include: Gynecology, Urology, Cardiology, Neurology, ENT, and Dermatology.

Please schedule an appointment with your designated primary care provider for referrals.

APPOINTMENTS AND HOURS

*Hours subject to change during time of year

Akiachak, 825-4011, 9am – 5pm

Akiak, 765-7125, 9am – 4pm

Alakanuk, 238-3210, 8 am – 5 pm

Anvik, 663-6334, 9 am – 4 pm

Atmautluak, 553-5750, 8 am – 5 pm

Chefornak, 867-8919,  9 am – 4 pm
Chevak, 858-7029, 8 am – 5 pm
Chuathbaluk, 467-4114, 9 am – 4 pm
Crooked Creek, 432-2222, 9 am – 4 pm
Eek, 536-5314, 9 am – 4 pm
Grayling, 453-5120, 9 am – 4 pm
Holy Cross, 476-7174, 10 am – 2 pm
Kasigluk, 477-6211, 8 am – 5 pm
Kipnuk, 896-5927, 8:30 am – 5:30 pm
Kongiganak, 557-5127, 9 am – 5 pm
Kotlik, 899-4511, 8 am – 5 pm
Kwethluk, 757-6627, 8 am – 6 pm
Kwigillingok, 588-8526, 9 am – 4 pm
Lower Kalskag, 471-2294, 8 am – 5 pm
Marshall, 679-6226, 9 am – 4 pm

Mekoryuk, 827-8111, 9 am – 4 pm

Mtn. Village, 591-2255, 8 am – 5 pm

Napakiak, 589-2711, 9 am – 4 pm

Napaskiak, 737-7329, 9 am – 4 pm

Newtok, 237-2111, 9 am – 4 pm

Nightmute, 647-6312, 9 am – 4 pm

Nunam Iqua, 498-4015, 9 am – 4 pm

Nunapitchuk, 527-5227, 8 am – 5 pm

Oscarville, 737-7231, 10 am – 3 pm

Pilot Station, 549-3127, 8 am – 5 pm

Pitka’s Point, 438-2546, 10 am – 2 pm

Quinhagak, 556-8320, 8 am – 5 pm

Russian Mission, 584-5529, 9 am – 4 pm

Scammon Bay, 558-5511, 9 am – 4 pm

Shageluk, 473-8231, 9 am – 4 pm

Sleetmute, 449-4222, 10 am – 2 pm

Stony River, 537-3228, 10 am – 2 pm

Tuluksak, 695-6991, 9 am – 5 pm

Tuntutuliak, 256-2718, 9 am – 4 pm

Tununak, 652-6012, 9 am – 4 pm

Upper Kalskag, 471-2276, 8 am – 5 pm

Aniak, 675-4556
9 a.m. – 5 p.m.

Emmonak, 949-3500
9 a.m. – 5 p.m.

Hooper Bay, 758-3500
9 a.m. – 5 p.m.

St. Mary’s, 438-3500

9 a.m. – 5 p.m.

Toksook Bay, 427-7542
9 a.m. – 5 p.m.

Monday–Friday, 9 am–5 pm

To schedule an appointment:
543-6442
1-800-478-3321

Monday–Friday, 9 am – 5 pm 

To schedule an appointment:
543-6297

Monday–Friday, 9 am – 5 pm

To schedule an appointment for a referral:
543-6442 
1-800-478-3321

Dental

VILLAGE CLINICS

Staff dentists and hygienists travel to village clinics with portable dental equipment on a rotating basis. Treatment options can include disease prevention, basic restorative care (like fillings and pediatric silver crowns), and simple extractions. 

SUB-REGIONAL CLINICS

Visiting or resident dentists or Dental Therapists provide exams, x-rays, simple cleanings, fillings, simple extractions, and root canals (on front teeth only). 

BETHEL DENTAL CLINIC

In addition to the treatments provided in our Village and Sub-Regional Clinics, services at the Bethel Dental Clinic include: exams, x-rays, cleanings, sealants, fluoride treatments, fillings, simple and surgical extractions, pediatric crowns, adult crowns and bridges, partial and complete dentures, simple root canal treatments, and minor oral surgeries.

Dental emergencies involving pain, swelling, and/or bleeding can receive treatment during regular clinic hours. Please keep in mind that emergent patients are seen in order of urgency, not in order of arrival. After-hours dental emergencies can go to the hospital Emergency Room. There is an “on-call” dentist to assist ER staff when needed.

Please keep in mind…
More complex dental work – like adult crowns and bridges, partial and complete dentures, molar root canal treatments, and oral surgeries – may need to be referred to Anchorage at the patient’s expense.

Some services provided in Bethel may fall outside of the scope of routine preventive, restorative and urgent care covered by the Indian Health Service and would require payment. Often, these costs cover the additional expense of special equipment, time and laboratory fees. Fees for specific treatments can be discussed at initial exams.

APPOINTMENTS AND HOURS

HOURS

Monday-Friday
8 a.m. – 12 p.m., 1 p.m. – 5 p.m.

APPOINTMENTS

907-543-6229 or
1-800-478-DENL (3365)

Early Childhood Caries (Tooth Decay)

Early Childhood Caries (ECC), or early childhood tooth decay, is an infectious disease that can start as soon as an infant’s teeth erupt from the gums. ECC is a serious problem that can progress rapidly and may have a lasting impact on a child’s health and well-being. 

Learn more about Early Childhood Caries (tooth decay).

Learn more

Optometry

Our eye clinic is located on the first floor of the Community Health Services Building in Bethel. We travel to communities throughout the Yukon-Kuskokwim Delta during the year to bring eye exams and routine care as close to our customers as possible.

 

SERVICES

Our Optometry Clinic is staffed by four Optometrists and provides comprehensive primary eye care, including: routine eye exams, contact lens fittings, and ocular disease management. We maintain a wide selection of frames, goggles, sunglasses and contact lenses for purchase and provide frame and lens repair when needed.

Specialty Opthalmologic care, such as cataract evaluation, is provided by a visiting opthalmologist quarterly. Diabetic Wellness exams are provided monthly. Field support is provided, upon request or by submission of a school screening, by Community Health Aides. 

Call to schedule an eye appointment today!

APPOINTMENTS AND HOURS

HOURS

Monday–Friday
8 a.m. – 5 p.m. 

APPOINTMENTS

To schedule an appointment:

543-6336 or 543-6410 
1-800-478-3321, ext. 6336

Pharmacy

When a provider sees you in one of our clinics, they may prescribe medicine that meets your unique health needs. Our Pharmacy is unable to fill prescriptions from providers outside of our healthcare system, but they will work with your case manager and provider to continue new prescriptions or changes to existing medications received at another hospital, clinic, or pharmacy.

 

MEDICATION OR PHARMACY QUESTIONS

If you would like to speak to a pharmacist, call : 1-800-478-3321 or 543-6000 ext. 6652 or 6662.

For questions about your Pharmacy billing account, call ext. 6284. Please let us know if you have insurance for prescription medication. 

BEFORE YOU LEAVE

Before you leave the Pharmacy, make sure you speak with the pharmacist about:

  • When, how and how long to take your medicine
  • Common side effects to expect and how to deal with them if they occur
  • Whether (or if) the medication is safe to take with other medicines you are taking
  • Whether the medicine is safe to take if you are pregnant or breastfeeding

MEDICATION AVAILABILITY IN VILLAGE CLINICS

Our Community Health Aides can treat many short-term conditions using medications regularly supplied in our village clinics. If your condition requires medication only available through the Bethel Pharmacy, one of our providers will write a prescription and the medication will be mailed directly to the address on file for our customer. 

CHRONIC CONDITION MEDICATIONS

If you need to take medicine for a long-term (or chronic) condition, your provider may order refills on your medicine. The Pharmacy can then refill your medicine when you request it.

Dispose of unused or expired medications safely.

Click here for more information

Medication Refills

HOURS

Monday-Friday
9 a.m. – 7 p.m.

PHONE-IN REFILLS

Bethel Customers
Call 543-6988 during business hours to speak to a Pharmacy technician or leave a message with your name, birth date and medication needed. The refills may be picked up or be mailed to the address on file.

Customers may also go to the Pharmacy window during business hours and inform the staff of what medication is needed. The refill will be processed in the order it is received. Patients can wait for their refill, pick it up later, or have it mailed to their address.

Village Customers
Call 1-877-543-6988 to speak to a Pharmacy technician or leave a message with your name, birth date and medication needed. The Pharmacy will mail the medication directly to the address on file.  

Please remember to request refills 7-10 days before you run out of medication. This will allow time to receive your refill by mail before you run out.

No Refills Left?

Make an appointment to see your Primary Care Provider. The Pharmacy can also submit a refill request to your provider. 

For refill renewals on chronic pain medications, please contact your nurse case manager directly.

Behavioral Health

We provide an array of holistic, culturally-relevant behavioral health services. In all programs, priority is given to children who are in custody of the State of Alaska, pregnant women, severely emotionally disturbed children and adults, IV drug users and persons diagnosed with HIV/AIDs.

 

EMERGENCY SERVICES

907-543-6499 or 844-543-6499

Our team of Clinicians, Case Managers and Coordinators offer around-the-clock care for people in emotional and behavioral crisis. We work with Health Aides, Law Enforcement and Family Members who are supporting a person severely struggling in their community. We are available for people who are in crisis, as well as their family members and those who are helping. We offer training in QPR — Question, Persuade, Refer — steps anyone can learn to help save a life from suicide.

OUTPATIENT SERVICES

Appointments: 907-543-6100

Offering interventions for mental health and substance abuse disorders, services also include screenings, assessments, case management and therapy available in person or through video teleconferencing. Individual, group, and family therapy is provided and outpatient therapy is also available for children and adults of all ages.

RESIDENTIAL SERVICES

Referrals: 907-543-6101

Ayagnirvik Healing Center. We offer level III.5 Residential Treatment for individuals suffering from substance use disorders. This is a six-week intensive program. Residents are provided comprehensive treatment using Matrix Model curriculum, trauma informed care, introduction to 12 steps, group and individual treatment and co-occurring treatment.

Here we also offer an opioid treatment program using medication-assisted therapy. Working with our medical team, customers are placed in appropriate treatment levels and progress through residential, intensive outpatient, outpatient and continuing care.

Therapeutic Court. Our 18-month program is designed for individuals accused of alcohol-related crimes. This intensive program involves the court system, defense and prosecuting attorneys, and a clinical team. Referrals are received through the legal system.

Group Homes: Bautista House, Malone Home, Morgan House. We offer three long-term group homes for those needing significant long-term support. Residents receive clinical and rehabilitation services needed to have a more meaningful life.

Sobering Center. This program offers intoxicated individuals, who are temporarily unable to care for themselves, a safe place to “sleep it off.” Upon waking, they are offered Screening, Brief Intervention, and Referral to Services (SBIRT) to address drinking problems and offer some strategies for harm reduction.

McCann Treatment Center (543-6800). A 14-bed facility, this program offers treatment for teenage and pre-teen youth with behavioral and emotional problems. This 12-18 month treatment program offers comprehensive clinical services, rehabilitation services, a year-round school, and a subsistence education program. We accept youth from all over the state.

PREVENTATIVE SERVICES

907-543-6731

We offer Calricaraq, traditional counseling services, in Bethel and communities throughout the YK Delta.  Based in our outpatient services, this program provides group and individual counseling. Calricaraq staff provide Qaruyun response for communities where a crisis has occurred. Three-day Calricaraq gatherings are provided in communities whose tribe requests them. Staff also provide these activities for schools who request it.

DEVELOPMENTAL DISABILITY SERVICES

907-543-1768

The Developmental Disabilities (DD) program helps people in our region find resources for individuals with disabilities. DD manages the planning for services, developing a plan of care, on-going monitoring of services, and renewing plans of care annually. DD can also help individuals with funding for medical supplies and equipment that assist people with disabilities.

FAMILY INFANT TODDLER (FIT) PROGRAM

907-543-3690

The FIT Program serves families, with children from birth to three years old, with developmental delays. At no cost to families, our screen and evaluation process determines program eligibility. FIT also helps facilitate transition into early Head Start programs with local school districts. This voluntary program can be opted out of at any time.

APPOINTMENTS AND HOURS

EMERGENCY SERVICES

24 hours a day, 7 days a week

Call for help if you’re having a tough time:
543-6499 or 844-543-6499

OUTPATIENT SERVICES

Monday–Friday, 9 a.m. – 5 p.m.
To schedule an appointment:
543-6100

RESIDENTIAL SERVICES

Referrals: 907-543-6101

preventative services

907-543-6731

developmental disabilities services

907-543-1768

family infant toddler program

907-543-3690

Community Health & Wellness

As a healthcare organization, YKHC is committed not only to healing illness, but to promoting wellness.


TOBACCO PREVENTION

In addition to the prevention of tobacco use, through community outreach and education, we offer cessation services to anyone interested in quitting. A trained Tobacco Treatment Specialist is available to provide support throughout the entire process. Replacement therapies are available, including the nicotine patch, gum, and other pharmacotherapies. We offer many resources to help people quit, including Text to Quit and QuitLine. Call our program today to find out more.

Tobacco-Free Campus
In February 2018, all YKHC facilities and grounds became tobacco-free. This employees, patients and guests are prohibited from using tobacco of any sort (including cigarettes, smokeless tobacco and iqmik) on all YKHC grounds .

DIABETES PREVENTION & CONTROL

Our program offers a variety of outreach, preventive, and clinical services aimed at addressing the changing needs of our customers. Our staff include Outreach Specialists and Clinical Diabetes Educators.

Outreach Specialists. Our outreach specialists provide diabetes education presentations at schools, tribal gatherings and throughout the region upon request. Outreach specialists are able to conduct diabetes risk assessments at community events (and when requested); and work with communities to encourage physical activity.

Clinical Diabetes Educators. Our clinical educators provide self-management education, inpatient and outpatient services, education for those at high risk for diabetes and patients with gestational diabetes, serve as a resource for health care teams providing patient care, be a patient advocate in delivery of diabetes care, provide medical nutrition therapy, and participate in village-based multi-disciplinary clinics (where patients receive a variety of services).

COMMUNITY HEALTH & WELLNESS

Tobacco prevention & Cessation

Monday–Friday, 9 a.m. – 5 p.m. 

To schedule an appointment:
543-6312 
1-800-478-3321, ext. 6312

diabetes prevention & control

Monday–Friday, 9 a.m. – 5 p.m. 

To talk with someone about resources available to you or in your community, call:
543-6133
1-877-543-6133

YK ELDERS HOME

YKHC’s long-term care facility, the YK Elders Home, opened in October 2013, providing 24-hour nursing care. YK Elders Home can accommodate up to 18 residents.

The Elders Home developed the following Vision, Mission, and Guiding Values/Principles which complement that of the Corporation, while addressing the unique needs of the residents:

  • Mission – Commitment to holistic care for Elders while honoring culture, community, and valuing traditions
  • Vision – We strive to become a home of the community; where the traditions, values, and culture of the region meet with medicine to provide the greatest possible care our Elders can receive.
  • Guiding Values/Principles – Service, Respect, Compassion, & Trust

To speak with a staff member, learn more about becoming a resident of YK Elders Home or request a pre-admission application, call 907-543-6780. Pre-admission applications can be submitted by email at ykeh_admissions@YKHC.ORG or mail to YK Elders Home, PO Box 2687, Bethel, AK 99559.

Long Term Care

YK Elders home

Monday–Friday, 8 a.m. – 5 p.m. 
907-543-6780

Mailing address:
PO Box 2687
Bethel, AK 99559

Women’s & Pre-Maternal Health

We are committed to providing wellness resources to families and children before birth, through the end of life. Our services include pre-maternal support and cancer screening. 

 

PRE-MATERNAL HOME

To minimize any health risk to moms and their newborns, expectant mothers must travel to Bethel, one month prior to their due date, to await arrival of their baby. A certified and licensed care facility, the YKHC Pre-Maternal Home provides residence for expectant mothers, or moms with sick infant children (under the age of one), who are waiting or receiving care at our Bethel hospital. 

Thanks to a $12.6 million state capital appropriation in 2011, YKHC built a new 32-bed Pre-Maternal Home which opened in 2014.

WOMEN’S CARE + SUPPORT CENTER

Located next to the Pre-Maternal Home, the Women’s Care + Support Center houses the women’s health case management staff and Centering Pregnancy prenatal care sessions. Women in the Centering Pregnancy program learn skills and health education information to make for healthier pregnancies, babies and families. This includes information about pregnancy, preparing for childbirth, newborn care and parenting, family dynamics before and after the birth of a child, domestic violence awareness, postpartum depression, exercise and stress-relieving techniques. Participants also have higher rates of breastfeeding.

WOMEN’S HEALTH CANCER SCREENING

Our Women’s Health Program is funded from the Centers for Disease Control and Prevention (CDC) National Breast and Cervical Cancer Early Detection Program (NBCCEDP). The program provides free mammograms, pap tests, and clinical breast exams to eligible women. We have been participating in the NBCCEDP since October 2003.

Breast cancer rates are much lower in Alaska Natives in the YK Delta (at 7.7%) than all Alaska Natives (at 15.4%). A mammogram is the best breast cancer screening tool, finding cancer up to three years before it can be felt. YKHC recommends a mammogram at least every two years for women between the ages of 45 and 69.

Cervical cancer was once the leading cause of death among women. Cervical cancer death rates fell 74% between 1955 and 1992 thanks to the use of Pap screens. Regular screening lowers the risk of developing invasive cervical cancer by detecting pre-cancerous cervical lesions that can be treated.

Cervical cancer is a slow-growing disease. If it is detected early, the likelihood of survival is almost 100 percent with appropriate treatment and follow-up. YKHC recommends a Pap test at least every three years from age 21–64.

WOMEN, INFANTS & CHILDREN (WIC)

WIC is a federally-funded program that provides healthy food, nutrition counseling, and access to health services to low-income women, infants, and children. Eligible women can apply for WIC as soon as they find out they are pregnant. To learn more or download an application, visit the Women, Infant and Children’s program on the State of Alaska website. Applications are also available at YKHC clinics.

The YKHC WIC department supports YK Delta families and works closely with vendors in our remote communities to make sure they are stocked with the foods WIC provides. In communities that do not offer WIC foods in their local stores, we are able to send boxes of food to WIC participants each month.

WOMEN'S HEALTH

pre-maternal home

Monday–Friday, 9 a.m. – 5 p.m.
907-543-2590

women’s care + support center

Monday–Friday, 9 a.m. – 5 p.m.
907-543-6760

cancer screening

Monday–Friday, 9 a.m. – 5 p.m. 
1-800-478-3321, ext. 6296

WOMEN, INFANTS & CHILDREN (WIC)

Monday–Friday, 8:30 a.m. – 4:30 p.m. 
907-543-6459

Located in Yukon-Kuskokwim Delta Regional Hospital, enter through emergency room entrance

Office of Environmental Health & Engineering

We recognize the interaction between the environment and the impacts it has on human health. Our Office of Environmental Health & Engineering (OEHE) offers several programs to provide a safe and clean environment for our communities and region.

 

ENVIRONMENTAL HEALTH

907-543-6420

Our Environmental Health Officers are dedicated to improving environmental health conditions in the YK Delta, with emphasis placed on helping our communities acquire and maintain sanitation facilities. Additional projects include:  Environmental Consultation, Operator Training & Certification, Rabies Prevention and Control, Injury Prevention, Avian Influenza Sampling, Health & Safety Facility Surveys, and Health Education.

INJURY PREVENTION & EMERGENCY MEDICAL SERVICES

907-543-6085

Dedicated to reducing the prevalence of unintentional injuries and injury-related deaths, our Injury Prevention efforts include operation of a gear shop (where we sell helmets, life jackets, gun cabinets, and more), as well as the delivery of injury prevention related projects and educational efforts. Our Emergency Medical Services (or EMS) program offers Emergency Medical Technician (EMT), Emergency Trauma Technician (ETT), Cardiopulmonary Resuscitation (CPR) and first aid classes for Health Aides, providers, and community members. Our EMS program also serves as the Regional Headquarters for the State of Alaska’s EMS Program.

REMOTE MAINTENANCE WORKER PROGRAM

907-543-6427

Four Remote Maintenance Workers (RMWs) provide training and technical assistance for the maintenance of water and sewer systems in 47 villages. RMWs average one to two trips per week to communities we serve to offer on-site assistance or respond to critical emergencies. The program averages 160 village trips per year.

DRINKING WATER LABORATORY

907-543-6420

The Drinking Water lab provides analysis of water samples for village, school, business and public water systems in the region. Approximately 1,400 water samples are analyzed each year.

Travel Management

Our goal is to provide quality care as close as possible to where our patients live. Sometimes, because of the vast size of our region and the unique health conditions of individuals, travel to our hospital in Bethel or to one of our medical partners outside of the region may be required. 


Medicaid provides resources that make access to advanced healthcare services possible for many customers in our region. My taking over travel management, our goal is to improve communication between our providers, patients, and travel departments – providing more timely results for our patients over the long-term – and to offer call support seven days a week.

MEDICAID-PAID TRAVEL

Medicaid is a program funded by the State of Alaska and the Federal government. The program requires all travel to be medically-justified as defined by Medicaid. To set-up any travel paid by Medicaid, a patient must:

  • Make an appointment with your medical provider (in your local clinic or the Bethel hospital). 
  • Your medical provider will securely send your information to YKHC Prior Authorization for approval. YKHC Prior Authorization evaluates information received from the medical provider to determine if the travel is medically-justified as defined by Medicaid.
  • If the travel is deemed medically-justified, the authorization is approved and securely sent back to the provider. 
  • The provider will let the patient know travel was approved and gives them the YKHC Travel Management phone number to book their travel. To book Medicaid travel, patients call 907-543-6625 or toll-free at 1-855-543-6625.
  • In the meantime, Prior Authorization notifies Travel Management that Medicaid travel was approved – so travel can be booked when a patient calls.
Click here for Medicaid Travel Tips

FREQUENTLY ASKED QUESTIONS

Because Medicaid approves the exact flights and times a patient is scheduled for, any time weather cancels a flight, patients must contact whoever authorized their travel so it can be reauthorized through Medicaid. This will ensure any additional flight segments do not get canceled.

If a patient is currently in the village and a flight cancels, they need to contact their local clinic’s Office Assistant to complete an update with Medicaid for their itinerary.

If a patient is currently in Bethel and a flight cancels, they need to contact the Qavartarvik Hostel or Travel Management to complete an update with Medicaid for their itinerary.

If a patient is in Anchorage and a flight cancels, they need to contact their medical provider (whether ANMC, Providence, etc.) to complete an update with Medicaid for their itinerary.

If a patient on Medicaid travel misses a flight, airlines automatically cancel remaining flight segments. Patients who miss a flight should call Travel Management at 907-543-6625 or toll-free at 1-855-543-6625.

HOURS AND CONTACT

Medicaid Travel

Monday – Sunday, 8 a.m. – 6 p.m.
Available on all holidays, except Thanksgiving, Christmas and New Years Day

To book Medicaid-paid travel, call:
907-543-6625
Toll Free: 1-855-543-6625

Customer Comments

We want to hear feedback from our customers, so we know where and how we can make improvements.

Have comments, complaints or suggestions?
Please call 907-543-6024 or e-mail us at comments@ykhc.org.

LifeMed Alaska

We strive to provide the best care for our patients and to maximize continuity of care by improving availability of services and healthcare providers. In pursuit of this mission, we own and operate LifeMed Alaska to provide safe, high quality, cost-effective, medical transportation.

ABOUT LIFEMED ALASKA

LifeMed Alaska, LLC provides 24/7 critical care air ambulance services throughout Alaska with full-scope transports for adult, pediatric, neonate and high-risk obstetric patients using an advanced fleet of learjets, turboprops, and helicopters.  To ensure continuity-of-care to each patient, LifeMed Alaska offers on-demand ground ambulance service from our Anchorage base.

LifeMed Alaska is headquartered in Anchorage with base operations in Anchorage, Bethel, Fairbanks, Palmer and Soldotna.

HISTORY

LifeMed Alaska was formed from the merger of  AeroMed International and LifeGuard Alaska on November 1, 2008. AeroMed International was owned and operated by the Yukon Kuskokwim Health Corporation (YKHC) and served the state of Alaska for 11 years, providing fixed wing emergency services. LifeGuard Alaska was owned and operated by Providence Health and Services Alaska (PHSA). LifeGuard Alaska served the community and state for 22 years, providing both helicopter and fixed wing emergency services.

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