Medicaid provides resources that make access to advanced healthcare services possible for many customers in our region. My taking over travel management, our goal is to improve communication between our providers, patients, and travel departments – providing more timely results for our patients over the long-term – and to offer call support seven days a week.
Medicaid is a program funded by the State of Alaska and the Federal government. The program requires all travel to be medically-justified as defined by Medicaid. To set-up any travel paid by Medicaid, a patient must:
Because Medicaid approves the exact flights and times a patient is scheduled for, any time weather cancels a flight, patients must contact whoever authorized their travel so it can be reauthorized through Medicaid. This will ensure any additional flight segments do not get canceled.
If a patient is currently in the village and a flight cancels, they need to contact their local clinic’s Office Assistant to complete an update with Medicaid for their itinerary.
If a patient is currently in Bethel and a flight cancels, they need to contact the Qavartarvik Hostel or Travel Management to complete an update with Medicaid for their itinerary.
If a patient is in Anchorage and a flight cancels, they need to contact their medical provider (whether ANMC, Providence, etc.) to complete an update with Medicaid for their itinerary.
If a patient on Medicaid travel misses a flight, airlines automatically cancel remaining flight segments. Patients who miss a flight should call Travel Management at 907-543-6625 or toll-free at 1-855-543-6625.
Monday – Sunday, 8 a.m. – 6 p.m.
Available on all holidays, except Thanksgiving, Christmas and New Years Day
To book Medicaid-paid travel, call:
Toll Free: 1-855-543-6625