When the doctor or mid-level practitioner (PA or NP) sees you at a hospital clinic, they may prescribe medicine for you. The pharmacist will review your prescription and health summary to make sure that the medicine prescribed is the best we have available for your condition. The Pharmacy cannot fill prescriptions from doctors or medical providers working outside of the YKHC system. The Pharmacy will work with your case manager and provider to continue prescriptions on new medications or changes to your existing medications that you may have received at another hospital, clinic, or pharmacy.
Before you leave the Pharmacy make sure you and the pharmacist discuss the following:
- The name of your medicine and what it is supposed to do
- When, how and how long to take your medicine
- Common side effects to expect and how to deal with them if they occur
- Whether the medicine is safe to take if pregnant or breastfeeding
- Whether (if) the medication is safe to take with other medicines you are taking
Your Health Aide can treat many short-term problems using the stock medications regularly supplied by the Pharmacy to the village clinic. If your condition requires medication not available in your village clinic, your doctor or mid-level practitioner will write a prescription and the Pharmacy will mail the needed medication directly to the patient. If you have any questions about your medication after you receive it from the village clinic or in the mail, call us and speak to a pharmacist directly.
If you need to take medicine for a long-term (chronic) condition, your provider may order refills on your medicine. The Pharmacy can then refill your medicine when you request it without having to see a provider each time for a new prescription.
Medication or Pharmacy Questions
If you have any questions about your medication and would like to speak to a pharmacist, call the hospital at: 1-800-478-3321 or 543-6000 extension 6652 or 6662.
For questions about your Pharmacy billing account, call ext. 6284. Please let us know if you have insurance for prescription medication. Click here.
For Medicine Refills
Bethel patients may call the phone-in refill line at 543-6988 and speak to a Pharmacy operator during business hours or leave a message including your name, birth date and medication needed. They may pick up their medication at the Pharmacy or have it mailed directly to their Post Office Box. Bethel patients may also go to the Pharmacy and inform the staff of what medication they need. Your refill request will be processed in the order it is received at the Pharmacy window. Patients can then wait for their refill, pick it up later, or have it mailed to their Post Office Box.
Village patients will call their refill into the phone-in refill line at 1-877-543-6988 and the Pharmacy will mail the medication directly to the patient’s Post Office Box. Please request refills 7-10 days before you run out of medication to allow time to receive your refill by mail.
If you have no refills left on your prescription, you can make an appointment to see your primary care provider or the pharmacy can submit a refill request to your provider. For renewals on chronic pain medications, please contact your nurse case manager directly.